The primary purpose of the job is to keep patients' rights in mind as they act as patient advocates. As part of their work, patient relations/concierge representatives answer patients' questions and explain the facility's policies and procedures to them.

Patient relations/Concierge representatives act as mediators; they respond to patients' complaints and ensure that they are provided with a positive experience while they are being treated. They also ensure that patients are referred to an appropriate health care provider or resource within the facility and collect information regarding inter-institutional problems.

JOB FUNCTIONS

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position,

WORKING CONDITIONS

1.      Is involved with residents, personnel, visitors under all conditions and circumstances.

2.      Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.

3.      Communicates with the medical staff, nursing personnel, and other department supervisors.

4.      Works beyond normal working hours, and in other positions temporarily, when necessary.

5.      Is subject to calf-back during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.)

6.      Attends and participates in continuing education programs.

7.      Must wear an ID badge at all times.

EDUCATION

Must possess, as minimum of a high school or G.E.D. diploma.

EXPERIENCE

Experience is preferred, but not necessary. On the job training is provided.

SPECIFIC REQUIREMENTS

1.      Must be able to read, write, speak, and understand the English language.

2.      Must possess the ability to make independent decisions when circumstances warrant such

3.      Must possess the ability to deal with personnel, residents, family members, visitors.

4.      Must be knowledgeable of laws, regulations, and guidelines that pertain to long-term care.

5.      Must possess the willingness to work harmoniously with other personnel.

Must have patience, tact, a cheerful disposition and enthusiasm.

Must not pose a direct threat to the health and safety of residents and other individuals in the workplace.

8.      Must meet the general health requirements set forth by the policies of this facility which include a medical examination.

9.      May be necessary to assist in the evacuation of residents during emergency situations.

10.  Must be free of any criminal activity which could pose a danger to the safety and wellbeing of residents or the facility.

JOB FUNCTIONS

1.       Ensure coordination of communication between patients and families and medical staff

2.       Provide patients and families with information on facility services, procedures and protocol’s

3.       Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers

4.       Respond to patient inquiries regarding physicians and services

5, Respond to patients' complaints regarding facility services and ensure that concerns are handled properly

6.      Assist patients with problems associated with facility registration and admission

7.      Ensure that all concerns and complaints are directed to the concerned personnel

8.      Perform crisis intervention duties with a view to facilitate resolutions

9.      Effect change within the facility to ensure that patient experience is enhanced.

·       Previous work experience as a Barista or Waiter/Waitress.

·       Hands-on experience with brewing equipment

·       Knowledge of sanitation regulations

·       Flexibility to work various shifts

·       Basic math skills

·       Ability to gauge customers’ preferences

·       Excellent communication skills

·       High school diploma; relevant training is a plus

Working conditions: Works in an appropriate well-lighted and ventilated space. Also requires standing and moving around most of the time – bending, stooping and lifting 25 pounds or more; performs repetitive movements throughout the work day.

Physical Requirements:

·       Must be able to move intermittently throughout the day – bending, stooping, standing, walking around and lifting objects 25 pounds or more or pushing a cart.

·       Standing approximately 80% of the work day.

·       Carries up to 25 pounds on a daily basis or push a cart carrying 25 pounds or more.

·       Must function independently, be flexible and ability to work effectively with residents and staff personnel.

Responsibilities:

·       Greet customers as they enter

·       Give customers drink menus and answer their questions regarding ingredients

·       Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)

    

     Must be knowledgeable with medical terminology.

     Must understand and be knowledgeable about different healthcare plans and insurance.

 Excellent oral and written communications skills.

     Must be professional, self motivated individual, possessing a high level of judgment skills and initiative.

     Ability to work independently and be flexible.

     Must have experience working with Electronic Medical Record (EMR); entering and updating patient information.

     Candidate should have an upbeat, can-do attitude with good interpersonal and communication skills.

·       Reviews menu, assembles food supplies and equipment for daily food production. Follows instructions from Supervisors or Director and completes assignments that are given.

·       Follows the recipe and other production information to complete preparation of assigned menu items.

·       Adjusts thermostats controls to regulate temperature of cooking equipment.

·       Bakes, roasts, broils, steams and fries meats, fish and vegetables, miscellaneous entrees, soups, sauces and gravies. Combines food specialties and catered items according to planned or special menus.

·       Observes and tests food being cooked by tasting, smelling, piercing and use of thermometer to determine that it is cooked according to standard recipe and appropriate temperature.

·       Participates in monitoring of food quality, temperature and accuracy.

·       Completes set up and placement of food items for dining rooms, cafeteria and other services areas.

·       Maintains proper care, maintenance and sanitation of work areas equipment and food supplies.

·       Alerts Production Manager or Supervisors of problems or needs concerning equipment, food supply, sanitation and safety.

·       Maintains established departmental policies, procedures and objectives for performance improvement, safety and sanitation.

·       Attends and participates in all Departmental and Home in-service Education Programs, orientation and other meetings required to improve skill level.

·       Assist in training and orientation of new staff.

·       Follows standard practices and procedures in compliance with departmental and regulatory agency requirements.

·       Reports unsafe/hazardous conditions observed to Supervisors.

·       Functions in the role of cook’s helper as needed.

·       Performs other related duties as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

The Certified Nursing Assistant is responsible for providing direct resident care including clinical, personal, nutritional, and restorative care. This is an 1199 Union position. 

RESPONSIBILITIES:

• Help patients use the restroom
• Clean and bathe patients or residents
• Maintain patients' hygiene and change bedding
• Turn, reposition, and move patients between wheelchairs, seats, and beds
• Serve meals and help patients eat their food
• Measure vital signs like blood pressure and temperature
• Listen to patient’s health concerns and report details to an RN or Doctor

REQUIREMENTS:

• Valid CNA License in the State of New York
• CPR/BLS certified
• 1+ year nursing experience in a Long-Term Care facility.
• Fully vaccinated for Covid-19. 

Supports the Director of Nursing in executing the goals and objectives of the nursing department in regard to patient/resident rights, patient/resident care and reflects the mission statement of the facility. Serves as a role model to nursing staff while facilitating outcomes-based care delivery, cost management, and enhanced customer satisfaction within the context of an interdisciplinary framework.

Provides leadership and direction for the nursing staff while being responsible for the overall management of the Nursing Department. Ensures nursing staff's compliance with all facility and nursing policies and procedures as well as compliance with regulatory requirements.

RESPONSIBILITIES:

·         Interpret and execute administrative, nursing, and resident/patient care policies

·         Ensure compliance with government and accrediting agency standards and regulations pertaining to Nursing

·         Direct systems and programs within the department designed to meet regulatory standards

·         Assess, coordinate, plan, and implement the systems required to deliver a high standard of care to patients/residents

·   Define, establish, implement and maintain the standards of care to be delivered Develop the policies and procedures required to meet the standards of care

·   Ensure that all nursing personnel comply with the written policies and procedures established by the department and the facility

·   Meet with staff regularly in planning the clinical services, programs, and activities of the department and to identify and correct problem areas and improve services

·   Make reports and recommendations to the Administration concerning the activities of the department

·   Establish an interdisciplinary framework within which nursing services can be coordinated to ensure that residents' needs will be met

·   Review all incident and accident reports before submitting to the Director of Nursing, Administration, and the Medical Director Plan and maintain a Master Staffing Plan

· Establish and maintain qualifications and functions for each nursing position Collaborate with other departments and disciplines in meeting the residents' needs

·  Recommend standard supply levels and equipment purchases to the Administrator

·  Actively participate in committees such as QA/PI, Infection Control, Safety, Ethics, Leadership and others

·  Investigates reports of resident abuse and reports findings to Administration and DOH when appropriate

·  Participates in the pre-admission screening process for all resident referrals

·   Oversee CMI data collection and submission to DOH

·  Participate in facility surveys (inspections) made by authorized government agencies

·  May make the determination of death when necessary

·   Participate in QA/PI Programs by providing for the collection and analysis of data for the continuous quality improvement program

·    Oversee performance improvement activities as outcome measurements necessitate

·    Identify areas for improvement in the systems of care delivery

·   Ensure the nursing units are adequately supplied with medical, nursing, linen, and stationery supplies in order to perform nursing tasks and patient/resident care

·      Ensure residents’ safety in accordance with resident safety program

·         Participate in and adhere to employee health, safety, security, and corporate compliance programs

·         Participate in mandatory in-service and job training programs

·         Responsible for New Hire Training of required mandatories; Works directly with Department Heads to assure those department-specific requirements are conducted for new hires.

·         Ensures that annual mandatories are conducted for all staff.

QUALIFICATIONS:

EDUCATION / EXPERIENCE:

·         Current license to practice as a Registered Nurse in the state employed

·         Bachelor of Science in Nursing or Health Administration is preferred

·         Comprehensive knowledge of OBRA, Joint Commission, and State Rules and Regulations

·         Must be CPR/BLS certified

·         Computer and word processing skills required

·         2+ years’ of clinical nursing experience in the acute care setting

·         2+ years’ experience in sub-acute and geriatrics setting preferred

·         4+  years’ experience in nursing administration

·         Must be able to read, write and speak the English language, knowledge of other languages helpful

·         The ability to deal effectively and professionally with emotional patient/residents, visitors, or family members

·         The ability to relate to geriatric informed and sub-acute population

Identify and provide for each resident's social, emotional and psychological needs, and the continuing development of the resident's full potential during their stay at the facility and to assist in the planning for their discharge. Oversee the Social Work Department of Long Term and Acute Care patients.

QUALIFICATIONS:

EDUCATION / EXPERIENCE:

· Must have Bachelor's Degree in Social Work or related field.

· Licensed in the state employed preferred

· Basic understanding of computer technology, including email use.

· Must be able to relate positively and favorably to residents and families and to work cooperatively with other associates and personnel of other community agencies.

· Must have knowledge of State and Federal guidelines.

· Must have demonstrated skills in communication, documentation, assessment and social work methods techniques.

SUPERVISORY RESPONSIBILITIES:

· This position supervises the social work staff

OVERVIEW:

The social worker will work with residents in the nursing home by identifying their psychosocial, mental and emotional needs along with providing, developing, and/or aiding in the access of services to meet those needs.

RESPONSIBILITIES:

• Working collaboratively with interdisciplinary team members
• Completing BIMS and Mood Assessments
• Documenting in medical chart
• Knowledge of Sigma Care Electronic Medical Record system
• Ability to work well with Residents and families
• Timely MDS and care plan completion
• Coordinating and implementing safe discharges
• Ability to problem solve

QUALIFICATIONS:

• LSW, LCSW, or LICSW in the state of New York
• 1-year experience in SNF (preferred)
• Prior work with elders in a community or long-term care setting is preferred
• Must have strong skills in communication, assessment and social work methods and techniques.
• Must have a working understanding of social systems along with the ability to implement pertinent state and federal regulations.

 Join a great team and earn competitive pay.

*union, benefits (waiting period may apply)

· This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

· This position has no supervisory responsibilities.

Please email your resumes and Human resources will contact you.

Join a great team and earn competitive pay.

- union, benefits (waiting period may apply)

Requirements License and Certifications

• MSW or LMSW
• 1 year experience in SNF (preferred not required)

The Plaza Rehab and Nursing Center is an EEO employer - M/F/VETS/DISABLED

Job Type: Full Time

EDUCATION / EXPERIENCE:

·· LSW, LCSW, or LICSW in the state employed

· Prior work with elders in a community or long-term care setting is preferred

· The nursing home social worker must have skills in communication, assessment and social work methods and techniques.

· Must have a working understanding of social systems along with the ability to implement pertinent state and federal regulations.

Schedule:

• 8 hour shift

License/Certification:

• MSW/LMSW

Work Location:

• One location

Work Remotely:

• No

Job Type: Full-time

Performs various safety and security duties under general the supervision of Director of Safety and Security.  Follows established procedures in order to ensure the safety and security of residents, patients, visitors, and employees.

RESPONSIBILITIES:

• Adheres to established procedures and practices regarding the facility’s identification badge system for visitors and employees
• Responds to emergencies as needed (i.e., fire, disasters)
• Performs regular package/briefcase checks on all employees
• Performs access control duties for facility, understands and operates wander guard system.
• Notifies Departments of any emergent situations and provides direction
• Prepares and maintains various logs and reports
• Recognizes, monitors, and reports conditions which may be safe, unsafe, or insecure
• Monitors the closed-circuit television system and responds to security alarm conditions
• Must always be in proper uniform and present a professional image
• Reports unsafe/hazardous conditions observed to the Supervisor
• Demonstrates sensitivity to and an ability to work with the age of the population to whom services are provided
• Assist in the Quality Assurance and Performance Improvement (QAPI) process
• Other duties as assigned
  
  

QUALIFICATIONS:

• Valid Security Guard License
• High School Diploma or GED
• Current valid Driver’s License
• Good interpersonal/communication skills
• Military, criminal justice or law enforcement experience preferred
• Knowledge of security equipment such as cameras, monitors, radios, and computers
• Ability to read instructions and apply those instructions to the tasks to be performed.
• Ability to hear alarms, patient calls, and instructions from supervisors and staff.
• Achieve and maintain certification in CPR procedures.
• Must be Covid vaccinated 

Assist the Director of Nursing and Associate Director of Nursing in planning, developing, organizing, implementing, evaluating, and directing the day-to-day functions of the Nursing Department.  Maintains quality clinical care for residents/patients in accordance with current rules, regulations, and guidelines that govern the Facility.

RESPONSIBILITIES:

• Supervises the clinical care planning and delivery processes to ensure the coordination of quality patient care. Reviews and updates the care plan accordingly
• Assesses residents/clients upon admission and periodically as conditions change
• Performs rounds to evaluate patient condition
• Provides or assists with the delivery of direct patient care when indicated, including activities of daily living, meal assistance, medication and treatment administration, and leisure activities when indicated
• Obtains and implements Physician Orders, checking for accuracy and completeness
• Communicates between shifts regarding changes in resident/patient conditions
• Ensures a safe and secure environment for patients/residents, staff and visitors
• Provides clinical assessment to MD/NPs on call for quality outcomes delivered to patients
• Plans, implements and evaluates the clinical competencies and on-going educational/orientation needs of the staff.
• Participate in Facility surveys (inspections) made by authorized government agencies as requested by the Administrator or Director of Nursing Services
• Participate in developing, implementing, and periodically updating the resident’s written discharge plan
• Ensure that a sufficient number of nursing staff is available for each shift to ensure that quality care is maintained
• Make daily rounds of the Nursing Services Department to ensure that all nursing service personnel are performing their work assignments in accordance with acceptable nursing standards. Report findings to the Director of Nursing Services
• Review complaints and grievances made or filed by department personnel. Make appropriate reports to the Director of Nursing Services, as required or as may be necessary
• Maintain nursing supplies inventory and other responsibilities as required
• Assist in the Quality Assurance and Performance Improvement (QAPI) process

QUALIFICATIONS:

EDUCATION / EXPERIENCE:

• Current registration and license to practice as a Registered Nurse in the state employed in
• Peripheral IV certification
• Minimum 5+ years nursing experience in a hospital, nursing home or other healthcare setting and a minimum 1-year experience as a nurse supervisor
• CPR/BLS certified
• Strong knowledge of nursing and medical practices and procedures, as well as laws, regulations, and guidelines that pertain to nursing care centers.
• Bachelor of Science in Nursing
• The ability to read, write, speak and understand the English language required, knowledge of other language helpful

BENEFITS:

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Employee Referral Bonus program

Performs a wide range of duties involved with preparing and/or serving foods and beverages in a healthcare environment. May perform such duties as preparing salad items, hot foods, and/or cold foods, and/or assisting in the preparation of bakery items. Assist in cleaning work areas, equipment, utensils. Assist in the set up, and service; and collection of garbage/trash; as appropriate to the area of operation. May serve food to patients/residents.

RESPONSIBILITIES:

·         Prepare food items such as fruits, vegetables and meats by cutting, dicing and slicing them

·         Assist in preparing dishes for patients following instructions for each patient

·         Put together meals for patients keeping in mind allowed nutritional values

·         Follow instructions for meal preparations for patients with food allergies and make sure to omit any ingredient that may cause gastronomical trouble

·         Prepare food trays with items such as plates, flatware, napkins, and condiments

·         Apportion food items correctly and following accompanying diet lists

·         Place trays in pushcarts and physically push them through facility to assigned floors

·         Serve trays to patients by placing them on tables and assisting them in partaking of their food

·         Places items, such as eating utensils, napkins, and condiments on trays

·         Collect food trays and dirty dishes and cart them back to the kitchen for washing

·         Assist in washing and drying dishware, glassware, and flatware

·         Coordinate with laundry services to ensure that clean napkins and tray liners are available constantly

·         May record amount and types of special food items served to patients

·         Handle kitchen garbage disposal activities by placing trash in appropriate receptacles

QUALIFICATIONS:

EDUCATION / EXPERIENCE:

·         Minimum of one (1) years of foodservice related experience